Return & Exchange Policy
🖥️ Return & Exchange Policy – GamerZone
At GamerZone, we strive to provide the best experience for our customers in the world of computers and accessories. Please review our policy below:
🔄 Exchange
- Customers are entitled to request an exchange within 7 days from the date of delivery.
- The product must be in its original condition, unused, with all accessories, gifts, and original packaging.
- In case of a manufacturing defect, the customer must مراجعه authorized service center.
- If the exchange is requested for personal reasons, the customer bears shipping costs.
↩️ Return
- Customers may request a return within 3 days from the date of delivery.
- The product must be new, unused, and include all accessories.
- Refunds will be processed within 5–7 business days after receiving and inspecting the product.
- Shipping fees are non-refundable.
- The customer bears all shipping costs in all cases.
📦 Opened Product Condition
- Opened products may be accepted only if complete, with all accessories included and the original packaging undamaged.
- A 30% deduction will be applied from the product value in such cases.
- This condition does not apply to:
- Custom orders (e.g., Gaming PC builds on demand)
- Digital codes and software of all kinds
- PlayStation or Nintendo Switch games
- For payment methods such as Tabby and Tamara, return or exchange requests must be made within 24 hours of delivery.
- A SAR 200 fee will be applied to return/exchange requests made through Tabby or Tamara.
⚠️ Important Notes
- Devices such as desktop and laptop computers may be subject to technical inspection before approval.
- Internal components (such as GPU, CPU, RAM, cooler, motherboard, power supply, and storage) are not eligible for return or exchange once installed or used.
- Products containing activated software or operating systems cannot be returned.
- If the product is under warranty, please refer to the authorized service center.
❌ Non-Returnable / Non-Exchangeable Cases
- Any faults must be handled within the warranty terms and conditions.
- Damage caused by misuse or improper installation.
- Opened or used products that cannot be resold (except as stated in the opened product condition above).
- Custom orders (e.g., Gaming PC builds on demand).
- Digital codes and software of all kinds.
- PlayStation or Nintendo Switch games.
- Free items or gifts bundled with computers.
📞 How to Request
To request a return or exchange, please contact us via:
- WhatsApp / Mobile
Please provide:
- Order number
- Reason for return/exchange
- Photos or video showing the issue (if any)